Privacy Policy

1. Introduction

CuioGeo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, display name
• Payment Information: Billing address, payment card details (processed by our payment provider)
• Age Verification: Date of birth, verification status (we do not store ID documents)
• Communications: Support inquiries, feedback, and correspondence

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, viewing history
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send related information
• Verify your age and eligibility
• Send administrative messages and updates
• Respond to your comments and questions
• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your account is active, plus 30 days after deletion request
• Transaction Records: Retained for 7 years for tax and legal compliance
• Usage Logs: Retained for 90 days for security and analytics
• Support Communications: Retained for 2 years

5. Information Sharing

We may share your information with:

• Service Providers: Payment processors, hosting providers, analytics services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

We do NOT sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmission
• Encrypted storage of sensitive data at rest
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Employee training on data protection

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@cuiogeo.com.

8. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), we process your data based on the following legal bases:

• Contract Performance: To provide our services to you
• Legitimate Interests: For fraud prevention and security
• Legal Obligation: To comply with applicable laws
• Consent: For marketing communications and cookies

9. CCPA Compliance (California Users)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To make a request, contact us at privacy@cuiogeo.com.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze site traffic and usage patterns
• Detect and prevent fraud
• Remember your age verification status

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

11. Third-Party Services

Our service may contain links to third-party websites and use third-party services:

• Payment Processing: Secure payment providers handle all transactions
• Analytics: We use analytics tools to understand usage patterns
• Age Verification: Third-party verification services

These third parties have their own privacy policies. We encourage you to review them.

12. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it immediately.

13. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant data protection authorities.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

15. Contact Us

For privacy-related inquiries, please contact us at:

• Email: privacy@cuiogeo.com
• Data Protection Officer: dpo@cuiogeo.com